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Applicable version as from: 17th June 2026
These General Terms and Conditions of Sale define the rights and obligations applicable to sales concluded on the website www.matt-racing.com between:
LR2M Lda, a company governed by Portuguese law operating the commercial brand MATT Racing, with registered office at Rua da Horta do Teodoro, 8900-327 Vila Real de Santo António, Portugal,
NIPC / tax number: 515827894,
commercial registration number: 515827894,
email address: contact@matt-racing.com,
hereinafter referred to as “MATT Racing”,
and any person making a purchase on the website www.matt-racing.com, hereinafter referred to as “the customer”.
These General Terms and Conditions of Sale are drafted in French. In the event of translation into another language, only the French version shall prevail, unless otherwise required by mandatory legal provisions.
Article 1 — Scope of Application
These General Terms and Conditions of Sale apply to all orders placed on the website www.matt-racing.com.
They apply to consumer customers and professional customers, subject to the mandatory provisions applicable to each category of customer.
A consumer customer is any natural person acting for purposes that do not fall within the scope of their commercial, industrial, craft, liberal or agricultural activity.
A professional customer is any natural or legal person acting within the scope of their professional activity.
Consumer protection provisions apply only to consumer customers, unless otherwise provided by law.
Any order placed on the website implies the customer’s full and complete acceptance of these General Terms and Conditions of Sale. The customer declares that they have read these General Terms and Conditions of Sale before validating their order.
Article 2 — Modification of the General Terms and Conditions of Sale
MATT Racing reserves the right to modify these General Terms and Conditions of Sale at any time.
The applicable General Terms and Conditions of Sale are those in force on the date the order is validated by the customer.
In the event of modification of the General Terms and Conditions of Sale, the new conditions shall not apply to orders already validated, unless expressly agreed by the customer or unless required by mandatory legal provisions.
Article 3 — Products Offered
MATT Racing sells, in particular, motorcycle equipment such as racing suits, jackets, trousers, gloves and accessories.
The essential characteristics of the products are presented on the product pages of the website.
Photographs, simulations, visuals, mock-ups, 3D renderings or illustrations are presented as accurately as possible but may differ slightly from the final product, in particular due to screen settings, leather dye batches, material batches, technical manufacturing constraints or natural differences between materials.
Accessories, protections, options or elements visible on certain visuals are included only if they are expressly mentioned in the description of the product ordered.
Article 4 — Definitions of the Main MATT Racing Processes
4.1. Standard Non-Customized Product
A standard non-customized product is a product sold without modification, without customization, without specific adjustment, without manufacturing according to the customer’s measurements and without individualized configuration.
4.2. Customized Product
A customized product is a product configured according to the customer’s choices, including colors, logos, name, number, text, graphics, markings, visible options or any other personal specification.
4.3. Made-to-Measure Product
A made-to-measure product is a product manufactured based on the customer’s measurements, morphological information, photographs, fitting feedback or approvals.
4.4. Adjustable Standard Size
The “adjustable standard size” process allows the customer to try one or more trial products temporarily made available by MATT Racing in order to determine a base size and any adjustments before the manufacture or customization of the final product.
4.5. Made-to-Measure Process
The “made-to-measure” process includes assistance with taking measurements, the manufacture of a first made-to-measure adjustment product or prototype, the customer’s fitting of this prototype, approval of the adjustments, and then the manufacture of the final customized product after the file has been fully approved.
4.6. Trial Product
A trial product is a product owned by MATT Racing, temporarily made available to the customer as part of the adjustable standard size process. It does not constitute the final product ordered.
4.7. Prototype or Adjustment Product
The prototype or adjustment product is a first made-to-measure product produced as part of the made-to-measure process in order to allow the customer to test, adjust and approve the fit before the manufacture of the final customized product.
Article 5 — Customized, Made-to-Measure or Customer-Specified Products
The following are considered customized, made-to-measure or customer-specified products, in particular:
products made based on the customer’s measurements;
products manufactured according to a configuration chosen by the customer;
products customized by colors;
products customized by logos, name, number, text, graphics or markings;
products adjusted according to the customer’s requests;
products manufactured after approval of a mock-up, simulation or Proof for Approval;
standard products modified or specifically adapted for the customer;
products manufactured as part of the adjustable standard size process;
products manufactured as part of the made-to-measure process.
The customer acknowledges that these products are made according to their specifications or are clearly customized.
Consequently, these products do not benefit from the 14-day right of withdrawal applicable to standard non-customized products, unless otherwise required by mandatory legal provisions or in the event of a lack of conformity attributable to MATT Racing.
The exclusion of the right of withdrawal does not deprive the customer of their rights under the legal guarantee of conformity when the delivered product presents a lack of conformity attributable to MATT Racing.
Article 6 — Standard Non-Customized Products, Choice of Size and Exchanges
Standard non-customized products are products sold without modification, without customization, without specific adjustment, without manufacturing according to the customer’s measurements and without individualized configuration.
For these products, the customer is solely responsible for choosing the size ordered, based on the information available on the product page, size charts, measurement guides and technical characteristics indicated by MATT Racing.
An indicative measurement chart may be made available on the page of the relevant items to help the customer choose the most appropriate size. This chart is provided as a sizing aid and does not constitute a guarantee of a perfect fit.
The customer acknowledges that a standard-size product is not a made-to-measure product. No personalized adaptation, modification or alteration is included in the purchase of a standard non-customized product, unless expressly stated on the product page or accepted in writing by MATT Racing.
MATT Racing cannot be held liable for an inappropriate size choice when the delivered product corresponds to the size ordered by the customer and to the characteristics indicated on the product page, subject to the consumer’s legal rights in the event of a lack of conformity.
For standard non-customized products, the consumer customer benefits from the right of withdrawal under the conditions set out in these General Terms and Conditions of Sale.
Independently of the legal right of withdrawal, MATT Racing may offer, on a commercial basis, a size exchange for standard non-customized products returned complete, clean, unused, undamaged, unmodified, odor-free, with their accessories, protections, labels and original packaging insofar as possible.
Any exchange request must be sent to MATT Racing within 14 calendar days following receipt of the product.
When the exchange is accepted by MATT Racing within this period, it may be carried out using the same delivery method as the one chosen for the initial order, subject to availability of the requested size.
After this period, any exchange request shall be subject to MATT Racing’s prior approval. Return shipping costs and new delivery costs may then be charged to the customer, after prior information.
The commercial exchange does not limit the consumer’s legal rights, including the right of withdrawal applicable to standard non-customized products and the legal guarantee of conformity.
Article 7 — Order
Orders are placed directly on the website www.matt-racing.com.
The customer must provide accurate, complete and up-to-date information. The customer is responsible for the accuracy of their personal information, contact details, delivery address, email address, telephone number, measurements, customization choices and submitted elements.
Before final validation of the order, the customer may check the details of their order, correct any errors, modify their cart and review the applicable costs.
Validation of the order implies acceptance of these General Terms and Conditions of Sale and the obligation to pay.
The contract is formed when the order is validated by the customer and confirmed by MATT Racing.
MATT Racing reserves the right to refuse or suspend an order in the event of a previous dispute, non-payment, suspected fraud, inconsistent information, a manifestly abnormal order or technical impossibility to produce the requested product.
Article 8 — Order Confirmation and Durable Medium
After validation of the order, the customer receives a confirmation email at the address indicated when placing the order.
This confirmation may include, in particular:
the order number;
the products ordered;
the price paid;
the payment method;
the delivery address;
the order validity period;
these General Terms and Conditions of Sale or a link to access them.
A second email will then be sent depending on the product ordered, mentioning in particular:
the main steps of the process;
the elements still to be provided;
the conditions applicable to customized or made-to-measure products.
The customer is responsible for the accuracy of their email address and for regularly checking their mailbox, including spam or junk folders.
Article 9 — Prices
Prices are indicated in the currency selected on the website, inclusive of all taxes where VAT is applicable.
Delivery costs, processing fees, options, any insurance or additional costs are indicated before the order is validated.
MATT Racing reserves the right to modify its prices at any time. Products are invoiced based on the rates in force at the time the order is validated, subject to obvious pricing errors or unavailability.
The products remain the property of MATT Racing until full payment of the price.
Article 10 — Promotions, Commercial Offers and Discount Codes
Promotions, launch offers, discount codes or exceptional discounts are valid only for the stated duration and under the conditions specified on the website or in the relevant communication.
Unless otherwise stated, promotional codes cannot be combined with each other or with other ongoing offers.
When an order benefits from a promotional price, launch price, discount code or specific commercial offer, MATT Racing may provide for a reduced deadline for submitting the elements required for production. This reduced deadline must be indicated before the order is validated.
If this deadline is exceeded due to the customer, reactivation of the order may be subject to the pricing conditions in force on the date of reactivation.
Article 11 — Gift Cards
Gift cards allow the beneficiary to use purchase credit on the website www.matt-racing.com.
Gift cards are valid for a period of duration to be completed, from their date of purchase or activation.
Gift cards are neither exchangeable for cash nor refundable, unless otherwise required by mandatory legal provisions.
The VAT regime applicable to gift cards depends on their tax classification, in particular depending on whether they constitute a single-purpose voucher or a multi-purpose voucher. MATT Racing will apply the applicable VAT regime in accordance with the tax regulations in force.
Point to be validated by the Portuguese accountant or tax advisor: exact VAT classification of MATT Racing gift cards.
Article 12 — Payment Methods
Payment may be made using the methods offered on the website at the time of the order, including:
bank card;
PayPal;
bank transfer;
installment payment via a payment service provider;
any other method offered on the website.
Payments by bank card are processed by secure payment service providers. MATT Racing does not store the customer’s full bank details.
In the event of installment payment, the customer accepts the general and special terms and conditions of the relevant payment service provider. The customer remains solely responsible for complying with the payment deadlines.
In the event of payment by bank transfer, the order will only be processed after the funds have actually been received in MATT Racing’s bank account.
Article 13 — Payment Default and Anti-Fraud Checks
MATT Racing reserves the right to suspend or refuse an order in the event of incomplete payment, rejected payment, suspected fraud, payment dispute or previous unpaid order.
As part of anti-fraud checks, MATT Racing may ask the customer for reasonable supporting documents to verify their identity, address or the legitimacy of the payment.
Processing of the order may be suspended until the requested supporting documents have been received and verified.
The data collected in this context is processed in accordance with the applicable regulations on personal data protection.
Article 14 — Order Validity Period and Complete Customer File
For customized, made-to-measure, adjusted or customer-specified products, the order requires the customer’s active participation.
Depending on the product or process chosen, the customer may be required to provide or approve, in particular:
their measurements;
photographs of measurement taking;
photographs of fitting;
their customization choices;
their logos, text, numbers or graphics;
usable files;
their color choices;
a mock-up or Proof for Approval;
a base size;
adjustments;
fitting feedback;
a video call appointment;
compliant return of trial products where required;
any additional element requested by MATT Racing.
The order remains valid for a period of 12 months from its validation, unless a specific shorter deadline is clearly indicated before the order, in particular in the event of a promotional offer, launch price, discount code or special commercial operation.
During this period, the customer must provide MATT Racing with a complete, consistent, usable and approved file.
The file is considered complete only when MATT Racing has all the elements necessary to manufacture the final product.
Mere contact before the expiry of the validity period is not sufficient to maintain the initial conditions of the order if the file is not complete, consistent, usable and approved before the deadline.
When the customer submits all or part of the elements in the final days before the expiry of the validity period, it is the customer’s responsibility to ensure that these elements are complete, consistent and immediately usable. If these elements require corrections, additions, new measurements, new photographs, graphic modifications, new approvals or an appointment that cannot reasonably be completed before the expiry of the deadline, the file will be considered incomplete at the deadline.
As long as the file is incomplete, the manufacturing period for the final product does not begin to run.
The customer may not claim a manufacturing or delivery delay when such delay results from the absence, inaccuracy, inconsistency or late submission of the elements required for production.
Article 15 — Reminders Relating to Incomplete Files
Compliance with the order validity period is the customer’s responsibility.
MATT Racing may, without being obliged to do so, send the customer one or more reminders by email inviting them to complete their file.
These reminders are sent for information purposes and do not constitute a mandatory prior condition for the suspension, archiving or price-adjusted reactivation of the order, provided that the validity period was brought to the customer’s attention before validation of the order.
The absence of a reminder, the non-receipt of a reminder or the customer’s failure to read a reminder does not extend the order validity period.
The customer is responsible for checking their mailbox, spam or junk folders and for updating their contact details.
Article 16 — Suspension, Archiving and Reactivation of an Incomplete Order
At the expiry of the order validity period, where the file remains incomplete due to the customer, MATT Racing may suspend or archive the order.
Suspension or archiving means that MATT Racing no longer guarantees the maintenance of:
the initial price;
the initial model;
the initially available materials;
the initial manufacturing conditions;
the initially announced deadlines;
the initial commercial conditions.
The customer may request reactivation of their order.
In the event of reactivation, MATT Racing may apply a price adjustment corresponding to the objective evolution of:
the product price;
raw materials;
manufacturing costs;
transport costs;
administrative costs;
the product range;
the commercial conditions applicable on the date of reactivation.
Amounts already paid by the customer will be taken into account when calculating the remaining balance due.
No price adjustment will be applied where the exceeding of the validity period is exclusively attributable to MATT Racing.
Article 17 — Adjustable Standard Size Process
The adjustable standard size process allows the customer to determine, with the support of MATT Racing, the most suitable base size before the manufacture, customization or adjustment of the final product.
As part of this process, MATT Racing may temporarily make one or more trial products available to the customer.
These trial products remain the exclusive property of MATT Racing. They do not constitute the final product ordered by the customer.
They are intended exclusively for static fitting, comparable to a fitting in a store.
The customer is strictly prohibited from using the trial products:
on the road;
on track;
in competition;
during a motorcycle ride;
during training;
in the rain;
in any situation that may soil, mark, wear, damage or make them unsuitable for reuse as trial products.
The customer undertakes to carry out the fitting by video call with a member of the MATT Racing team within 48 hours following receipt of the trial products, unless otherwise agreed in writing by MATT Racing.
After the video fitting, the customer undertakes to carefully repack the trial products in their original packaging, with all protections, accessories, documents and elements supplied.
The customer undertakes to hand over the trial products to the carrier within 48 hours following the fitting, using exclusively the transport label sent by MATT Racing by email.
The trial products must be returned clean, not worn in real-use conditions, undamaged, unmodified, odor-free, with no signs of road or track use, no deterioration, no soiling, no abnormal wear and in a condition allowing them to be reused.
In the event of non-compliance with the fitting deadline, failure to attend the video call appointment, late return, incomplete return, damaged, soiled, road-used, track-used, modified, lost or non-returned product, MATT Racing may suspend the processing of the order until the situation is regularized.
MATT Racing may charge the customer for the costs actually incurred or justified, including:
cleaning costs;
restoration costs;
repair costs;
replacement costs;
additional transport costs;
costs related to abnormal immobilization of the trial product;
replacement value in the event of loss or non-return.
These costs will be communicated to the customer in writing and must be paid before processing of the order continues.
The customer’s failure to comply with the obligations relating to trial products may not be invoked by the customer to request cancellation of the order, a refund, compensation or a price reduction, unless otherwise required by mandatory legal provisions or in the event of a defect attributable to MATT Racing.
The manufacturing period for the final product begins only after full completion of the fitting process, compliant return of the trial products where required, approval of the size or adjustments, any approval of the Proof for Approval and receipt of all elements required for manufacturing.
If the customer wishes to try other sizes or trial products after the first shipment, MATT Racing may accept or refuse this request. If accepted, additional shipping, return or processing costs may be charged to the customer after prior information.
Where the trial products have been sent to the customer, the costs related to the adjustable standard size process are non-refundable, unless there is a defect attributable to MATT Racing or mandatory legal provisions provide otherwise.
Article 18 — Made-to-Measure Process
The made-to-measure process is based on individualized manufacturing carried out using the measurements, information, photographs, customization choices and approvals provided by the customer.
After validation of the order, the customer is invited to book an appointment for measurement taking by video call with a member of the MATT Racing team, according to the availability offered via the calendar made available to them.
It is the customer’s responsibility to book this appointment within a timeframe compatible with the validity period of their order.
Measurement taking is carried out with the support of MATT Racing, but the customer remains responsible for:
their availability;
preparation for the appointment;
the quality of the information provided;
the presence of a person able to assist them if necessary;
the transmission of the requested photographs;
the transmission of any necessary additional elements.
Based on the measurements and information collected, MATT Racing may have a first made-to-measure suit or adjustment product manufactured, intended to allow the customer to test and approve the fit before the final customized product is manufactured.
The indicative manufacturing period for this adjustment product is approximately 50 days from validation of the elements required for its production, subject to manufacturing, supply, transport and quality control constraints.
The customer acknowledges that this first adjustment product is a technical tool for validating the fit. It is not intended to be perfect at the first fitting and may require significant adjustments, in particular due to the customer’s body shape, their feeling, riding position, natural softening of the materials or corrections required after fitting.
The fact that the adjustment product requires corrections, modifications or adjustments does not in itself constitute a lack of conformity, since the very purpose of this product is to identify the necessary adjustments before manufacturing the final customized product.
Except in the event of a defect attributable to MATT Racing or mandatory legal provisions to the contrary, MATT Racing is not required to manufacture a second adjustment product free of charge when the first product makes it possible to identify the corrections required for the manufacture of the final product.
Any request to manufacture a second adjustment product may be refused by MATT Racing or may be subject to an additional quotation, in particular where the request results from a subjective assessment by the customer, lack of experience with made-to-measure products, an expectation of immediate perfection, insufficient fitting or a change of mind.
After receiving the adjustment product, the customer must seriously test it in real-use conditions in order to assess comfort, mobility, riding position, tension areas, discomfort areas, progressive softening of the leather and any adjustments required.
Testing in real-use conditions must allow the customer to provide MATT Racing with precise, constructive and usable feedback. This feedback may relate in particular to sensations while standing, sitting, in riding position, in motion, and to areas requiring adjustment.
MATT Racing may recommend that the customer wear the adjustment product for several hours in order to allow the materials to settle and to obtain more reliable feedback. This recommendation does not constitute authorization to test the product for an indefinite period, nor does it suspend the order validity period.
No strict 48-hour deadline is imposed for this real-use test as part of the made-to-measure process. However, the customer acknowledges that the order validity period continues to run as long as the necessary measurements, adjustments or approvals have not been definitively submitted to MATT Racing.
The customer must therefore organize the fitting of the adjustment product, their feedback and their approvals within a timeframe compatible with the validity period of the order.
The customer may not invoke recommendations for fitting, softening or real-use testing of the adjustment product to justify an excessive exceeding of the order validity period, unless otherwise agreed in writing by MATT Racing.
The customer may not claim a delay in the manufacture of the final product where such delay results in particular from:
waiting to book an appointment;
lack of availability for measurement taking;
failure to test the adjustment product;
excessively prolonged testing;
lack of usable feedback;
failure to approve the measurements;
failure to approve the adjustments;
failure to provide additional information;
failure to approve the mock-up or Proof for Approval.
Approval of the measurements and adjustments by the customer is an essential step in the made-to-measure process.
Where the final product is graphically customized, the customer must also approve the mock-up or Proof for Approval sent by MATT Racing.
The manufacturing file for the final product is considered complete only when MATT Racing has received all necessary elements, in particular:
payment;
measurements;
photographs;
approved adjustments;
technical information;
customization choices;
usable graphic elements;
approval of the mock-up;
approval of the Proof for Approval where required.
The manufacturing period for the final customized product begins only from the date on which the file is complete and approved by MATT Racing.
Article 19 — Measurement Taking, Mandatory Photographs and Customer Responsibility
For made-to-measure products, MATT Racing supports the customer in taking measurements, in particular through a measurement guide, written exchanges, photographs or video call.
This support aims to help the customer provide usable information, but it does not relieve the customer of their responsibility regarding the accuracy of the information submitted.
The customer undertakes to follow the measurement instructions provided by MATT Racing.
The sending of measurement photographs is mandatory for the verification of the consistency of the measurements, posture, positioning of the measuring tape, general body shape or any element likely to affect the manufacture of the product.
Any order submitted without the mandatory photographs or without the additional information requested may be considered incomplete.
Measurements taken by a third party, including a professional tailor or seamstress, do not exempt the customer from sending the photographs or information requested by MATT Racing.
In the event of inconsistent, incomplete, manifestly incorrect or manufacturing-incompatible measurements, MATT Racing may request new measurements, new photographs or additional information.
The manufacturing period does not begin to run until the measurements, photographs and necessary elements are considered consistent, complete and usable by MATT Racing.
In the event of a major impossibility for the customer to provide the requested photographs, MATT Racing may, exceptionally, offer the customer the possibility to continue the process subject to the prior signing of a specific waiver.
The purpose of this waiver is to acknowledge that MATT Racing will not be able to verify certain elements normally checked through photographs, including the consistency of measurements, posture, positioning of the measuring tape or certain morphological elements.
When the customer chooses to continue the process without providing the requested photographs, despite having been informed by MATT Racing of their importance, they assume the consequences that may result from this absence of visual control.
In this case, the customer may not invoke as a defect attributable to MATT Racing any adjustment, fit, comfort or measurement problem directly resulting from the absence of photographs, incorrect measurements, unverifiable measurements or insufficient information provided by the customer.
This waiver does not deprive the customer of their legal rights in the event of a lack of conformity attributable to MATT Racing, in particular in the event of a manufacturing defect, material defect or non-conformity of the product with the elements actually approved by the parties.
When the delivered product conforms to the measurements, adjustments or approvals submitted by the customer, no lack of conformity may be claimed solely due to a measurement error, change in body shape, incorrect information provided by the customer, absence of requested photographs or incorrect approval, unless there is a defect attributable to MATT Racing.
Article 20 — Mock-Up, Simulation and Proof for Approval
For customized products, MATT Racing may send the customer a mock-up, simulation or Proof for Approval to allow approval of the visible customization elements.
Approval of the Proof for Approval constitutes the customer’s agreement on the visible elements, including:
colors;
placements;
text;
logos;
numbers;
graphics;
customized areas;
general product configuration;
visible options.
The customer must carefully check the mock-up or Proof for Approval before approval.
Any visible error approved by the customer may not be attributed to MATT Racing if the final product conforms to the approved Proof for Approval.
Any request for modification after approval of the Proof for Approval may be refused or may be subject to an additional quotation, in particular if production has already been prepared or launched.
Approval of the Proof for Approval does not deprive the customer of their legal rights in the event of a lack of conformity attributable to MATT Racing.
Article 21 — Colors, Materials, Renderings and Visual Differences
The customer acknowledges that colors displayed on screen, graphic simulations, digital visuals, mock-ups and photographs may differ from the final product.
These differences may result in particular from:
screen settings;
lighting;
photography;
leather dye batches;
material batches;
differences between cowhide, kangaroo leather, textile, softshell or other materials;
marking, printing, embroidery or manufacturing constraints;
the natural texture of leather;
technical constraints specific to motorcycle equipment.
MATT Racing endeavors to match as closely as possible the colors requested or approved by the customer, but cannot guarantee a strictly identical match between a color displayed on screen, a digital simulation, a previous production, a photographed sample and the final rendering on the actual material.
Differences in shade, nuance, saturation, gloss, texture or rendering may in particular be observed between different types of leather, including cowhide and kangaroo leather, or between different material batches.
Reasonable variations in color, shade, saturation, nuance, texture or rendering do not constitute a lack of conformity when they remain compatible with the customer’s approved choices, normal manufacturing constraints and the characteristics of the product ordered.
No financial or material compensation may be demanded solely due to a reasonable variation in color, shade, nuance, saturation or texture.
This clause does not deprive the customer of their legal rights in the event of a lack of conformity attributable to MATT Racing, in particular if the delivered product clearly does not correspond to the elements approved by the parties.
Article 22 — Manufacturing Deadlines
Manufacturing deadlines indicated on the website, in commercial exchanges or in these General Terms and Conditions of Sale are provided as estimates, unless otherwise expressly agreed in writing by MATT Racing.
For customized, made-to-measure or adjusted products, the manufacturing period for the final product begins only when the customer file is complete, consistent, usable and approved by MATT Racing.
The complete file may include in particular:
full payment or approved payment;
approved measurements;
requested photographs;
return or approval of the trial product;
approval of the adjustment product;
approval of the adjustments;
approval of the Proof for Approval;
usable graphic elements;
responses to additional requests;
any information required for manufacturing.
Delays attributable to the customer, including lack of response, absence of appointment, late transmission, inconsistent measurements, failure to approve, excessively prolonged testing or incomplete file, postpone the manufacturing deadline accordingly.
MATT Racing cannot be held liable for a manufacturing or delivery delay resulting from an incomplete file or a delay attributable to the customer.
MATT Racing will make every effort to ensure the shipment and delivery of orders within the indicated deadlines, subject to manufacturing deadlines, receipt of a complete file where required, and logistical constraints beyond its control.
Delays may result in particular from the transportation of goods, customs checks, administrative formalities, periods of high activity, transport disruptions, strikes, blockages, weather events, administrative decisions or any external event reasonably beyond MATT Racing’s control.
In the event of a delay brought to its attention, MATT Racing undertakes to take reasonable steps with the carrier or relevant parties in order to seek a solution.
No financial compensation, indemnity or commercial gesture shall be automatically due solely because of a delay beyond MATT Racing’s control, including where such delay causes costs or constraints for the customer, without prejudice to the consumer’s mandatory legal rights.
The consumer’s legal rights remain applicable in the event of a delay exclusively attributable to MATT Racing under the conditions provided by law.
Article 23 — Delivery
Products are delivered to the address indicated by the customer when placing the order.
The customer is responsible for the accuracy and completeness of the delivery address provided.
Any change of address must be requested in writing from MATT Racing before shipment. MATT Racing does not guarantee that an address can be modified when the order is already being prepared or has been shipped.
Deliveries are possible in the areas indicated during the order process, subject to applicable geographical, carrier, customs, regulatory or logistical restrictions.
Delivery costs are indicated before validation of the order.
When several products are ordered together, the order may be shipped in one or more shipments, depending on availability, manufacturing deadlines and logistical constraints.
Article 24 — Transfer of Risk and Loss of Parcel
For consumer customers, where the carrier is offered by MATT Racing, the risks of loss or damage to the product are transferred to the customer when the customer, or a third party designated by them other than the carrier, physically takes possession of the product.
In the event of loss or damage to the parcel during transport carried out by a carrier offered by MATT Racing, the customer must inform MATT Racing as soon as possible so that a claim can be opened with the carrier.
In the event of confirmed loss of a parcel by a carrier offered by MATT Racing, MATT Racing will take the necessary measures to seek an appropriate solution, including opening a claim with the carrier, reshipping the product where possible, remanufacturing the product where necessary and reasonably possible, or refunding the customer where delivery or remanufacture proves impossible or where required by law.
Where the product concerned is a customized, made-to-measure or customer-specified product, remanufacture may require a new production period. This period shall not give rise to automatic compensation, unless otherwise required by mandatory legal provisions or in the event of fault attributable to MATT Racing.
MATT Racing cannot be held liable for costs, losses, commitments or indirect damage claimed by the customer due to a delay or loss of parcel, including registration fees for a race, track day, training course, event, travel, accommodation or the purchase of replacement equipment, unless MATT Racing expressly agreed in writing before the order that delivery by a specific date constituted an essential condition of the contract, or unless otherwise required by mandatory legal provisions.
The customer is advised not to make any financial commitment dependent on receipt of the product until the product has actually been delivered. The announced deadlines are estimated deadlines, unless otherwise expressly agreed in writing by MATT Racing.
Where the customer chooses a carrier not offered by MATT Racing, or imposes a specific shipping method not offered by MATT Racing, the risks of loss or damage may be transferred to the customer upon handover of the parcel to that carrier, under the conditions provided by law.
Certain delivery options may include insurance or enhanced coverage. The applicable insurance conditions are those indicated at the time of the order or by the carrier concerned.
The choice of enhanced transport insurance does not limit the consumer’s legal rights where the carrier is offered by MATT Racing.
Article 25 — Receipt of Products
The customer is invited to check the condition of the parcel and product upon receipt.
In the event of a parcel that is visibly damaged, opened, repackaged or showing a visible anomaly, the customer is invited to make reservations with the carrier and contact MATT Racing as soon as possible.
The customer is invited to report any visible anomaly, apparent error or apparent defect within 7 days following receipt.
This 7-day period does not limit the consumer’s rights under the legal guarantee of conformity.
Any request must be accompanied by explicit photographs allowing the reported problem to be analyzed.
Article 26 — Right of Withdrawal for Standard Non-Customized Products
For standard non-customized products, the consumer customer has a period of 14 days to exercise their right of withdrawal, without having to state any reason.
The period runs from the day on which the customer, or a third party designated by them other than the carrier, physically takes possession of the product.
To exercise their right of withdrawal, the customer must notify MATT Racing of their decision by a clear statement, by email or postal mail, before the expiry of the 14-day period.
The customer may use the withdrawal form attached to these General Terms and Conditions of Sale, although its use is not mandatory.
In the event of valid withdrawal, the customer must return the product within 14 days following notification of their withdrawal.
Direct return costs are borne by the customer, except in the event of an error by MATT Racing, confirmed lack of conformity or express acceptance of coverage by MATT Racing.
MATT Racing will reimburse the sums due within 14 days from notification of the withdrawal. MATT Racing may defer reimbursement until the returned product has been received.
The refund includes the product price and the initial standard delivery costs. Additional costs resulting from the customer’s choice of a delivery method more expensive than the standard method offered are not refunded.
The refund will be made using the same payment method as the one used for the order, unless otherwise agreed.
Article 27 — Condition of Products Returned Under the Right of Withdrawal
The customer may handle the product only to the extent necessary to verify its nature, characteristics and functioning, as they could do in a store.
The product must be returned complete, clean, undamaged, with its accessories, protections, documents, labels and original packaging insofar as possible.
Any use beyond simple verification of the product may engage the customer’s liability in the event of depreciation.
The following may in particular result in a deduction from the refund:
road use;
track use;
signs of wear;
soiling;
odors;
damage;
modification of the product;
missing accessory;
missing protection;
incomplete return;
manifestly unsuitable packaging that damaged the product.
Any deduction shall be proportionate to the depreciation observed.
Article 28 — Absence of Right of Withdrawal for Customized or Made-to-Measure Products
The right of withdrawal does not apply to products made according to the customer’s specifications or clearly customized.
The following are excluded from the right of withdrawal in particular:
made-to-measure suits;
made-to-measure jackets;
made-to-measure trousers;
customized gloves;
products customized by colors;
products customized by logos;
products customized by text, names, numbers or graphics;
products adjusted according to the customer’s requests;
products manufactured after approval of a mock-up or Proof for Approval;
products manufactured according to the adjustable standard size process;
products manufactured according to the made-to-measure process;
products manufactured according to the customer’s measurements or approvals.
The customer may therefore not demand cancellation or refund of a customized or made-to-measure product due to a change of mind, absence of need, preference for another product, order placed elsewhere, choice error or subjective assessment, unless there is a lack of conformity attributable to MATT Racing or mandatory legal provisions provide otherwise.
Article 29 — Order Cancellation
Orders for standard non-customized products may be cancelled under the conditions of the right of withdrawal where applicable.
Orders for customized, made-to-measure, adjusted or customer-specified products may not be cancelled at the sole initiative of the customer after personalized processing of the order has begun, unless expressly agreed by MATT Racing or unless otherwise required by mandatory legal provisions.
Personalized processing may include in particular:
order analysis;
customer support;
measurement taking;
video call;
graphic creation;
simulation;
mock-up;
Proof for Approval;
pattern making;
procurement;
manufacture of a trial product;
manufacture of an adjustment product;
launch into production;
customization;
quality control;
logistical preparation.
In the event that MATT Racing exceptionally agrees to a cancellation, amounts corresponding to costs, services, work, trial products, adjustment products, support, technical analyses, graphic creations, pattern making, procurement, manufacturing or costs already incurred may be retained.
Article 30 — Legal Guarantee of Conformity
Products sold to consumer customers benefit from the legal guarantee of conformity applicable in Portugal and, where applicable, from the more protective mandatory provisions from which the consumer may benefit in their country of residence.
For movable goods sold to consumers, MATT Racing is liable for lack of conformity that appears under the conditions and within the time limits provided by the applicable regulations.
The legal guarantee of conformity applies independently of any commercial guarantee that may be offered by MATT Racing.
In the event of a legally established lack of conformity, the consumer may benefit, under the conditions provided by law, from repair, replacement, a proportional price reduction or termination of the contract.
The costs necessary to bring a product covered by the legal guarantee into conformity, including transport, labor or material costs, are borne under the conditions provided by law.
The legal guarantee does not cover defects resulting in particular from:
misuse;
use not in accordance with the product’s intended purpose;
accident;
fall;
normal wear and tear;
poor maintenance;
modification carried out by the customer or a third party;
unauthorized repair;
incorrect measurements submitted by the customer;
absence of mandatory photographs requested by MATT Racing;
incorrect approval of the Proof for Approval;
change in body shape after measurement taking;
customization request approved by the customer;
insufficient or excessively prolonged testing of the adjustment product;
unusable or late feedback from the customer.
This list does not limit the consumer’s legal rights where the defect is attributable to MATT Racing.
Any commercial guarantee offered by MATT Racing is in addition to the legal guarantee of conformity and may in no case limit or replace it.
Article 31 — Made-to-Measure Products, Incorrect Measurements and Alterations at the Customer’s Expense
Regarding made-to-measure, customized or customer-specified products, MATT Racing cannot be held liable for a defect in fit, comfort, sizing or dimensions directly resulting from incorrect, incomplete, inconsistent or unverifiable measurements submitted by the customer.
The customer is responsible for the accuracy of the measurements, information, photographs, fitting feedback, adjustment approvals and elements submitted to MATT Racing.
Where the problem observed results from a measurement error, incorrect information, absence of a mandatory photograph, incomplete feedback, insufficient fitting or incorrect approval attributable to the customer, MATT Racing may propose an alteration, modification or adaptation solution at the customer’s expense.
The costs related to these alterations, modifications or adaptations will be communicated to the customer in writing, in particular by email, before any intervention.
Paid alterations will only be carried out after the customer has accepted the quotation and paid the amounts due.
Additional deadlines related to an alteration, modification or adaptation resulting from an element attributable to the customer may not be attributed to MATT Racing.
This clause does not deprive the customer of their legal rights in the event of a lack of conformity attributable to MATT Racing, in particular in the event of a manufacturing defect, material defect or non-conformity of the product with the elements actually approved by the parties.
Article 32 — After-Sales Procedure and Defect Analysis
In the event of a problem observed on a product, the customer must contact MATT Racing by email at contact@matt-racing.com.
The customer must provide:
order number;
precise description of the problem;
explicit photographs;
videos if necessary;
circumstances in which the problem appeared;
any useful information for analysis.
MATT Racing will analyze the request with regard in particular to:
the order;
the measurements submitted;
the measurement photographs;
the exchanges;
the Proof for Approval;
the customer’s approvals;
the fitting feedback on the adjustment product;
the use of the product;
the applicable guarantee conditions.
If the defect is attributable to MATT Racing, a solution will be proposed in accordance with the applicable legal rights.
If the problem results from an error, approval, measurement, use, absence of a mandatory photograph, insufficient fitting, excessively prolonged testing or modification attributable to the customer, MATT Racing may propose a quotation for alteration, repair or modification at the customer’s expense.
No paid alteration will be carried out without the customer’s prior agreement on the quotation.
Article 33 — Safety, Certification and Limits of Protection
The motorcycle equipment offered by MATT Racing is designed to improve rider protection within the scope of its intended use.
Where products are subject to specific regulations, in particular regarding personal protective equipment, MATT Racing ensures that it offers products compliant with applicable requirements.
The customer acknowledges that no motorcycle equipment can guarantee absolute protection against injury, lesions, burns, fractures, trauma or death in the event of an accident, fall, impact, slide or extreme use.
The customer must use the product in accordance with its intended purpose, instructions, care guidelines and normal conditions of use.
Any modification of the product, removal of protections, addition of non-approved elements, transformation, unauthorized repair or non-compliant use may alter the level of protection and exclude any commercial coverage, without prejudice to the consumer’s mandatory legal rights.
Article 34 — Care, Wear, Damage and Use of Products
The customer must care for the products in accordance with the instructions provided by MATT Racing or indicated on the product.
Normal wear and tear related to use of the product is not covered by any commercial guarantee.
The following are considered in particular to fall within normal use or wear and tear:
friction;
natural folds in leather;
marks related to use;
softening of materials;
natural variation in appearance;
wear on exposed areas;
aging of prints or markings under normal conditions of use.
Any voluntary or involuntary damage resulting in particular from a fall, accident, impact, slide, misuse, poor maintenance, unsuitable washing, excessive exposure, unauthorized modification or repair carried out by an unauthorized third party does not constitute a lack of conformity attributable to MATT Racing.
In these cases, restoration, repair or replacement of the product may be subject to a quotation at the customer’s expense.
This clause does not limit the consumer’s legal rights where the damage results from a lack of conformity attributable to MATT Racing.
Article 35 — Intellectual Property of MATT Racing
Mock-ups, simulations, graphics, Proofs for Approval, patterns, technical files, methods, logos, visuals, texts, photographs, designs and elements created by MATT Racing remain the intellectual property of MATT Racing, unless otherwise agreed in writing.
Any unauthorized reproduction, use, modification, distribution or exploitation of these elements is prohibited.
Validation of an order does not transfer any intellectual property right to the customer over MATT Racing’s creations, methods, files or technical elements, unless separately agreed in writing.
Article 36 — Elements Provided by the Customer
The customer guarantees that they hold the necessary rights to the logos, trademarks, texts, images, graphics, numbers, names, sponsors or any other element submitted to MATT Racing for customization.
The customer guarantees that the elements provided do not infringe the rights of third parties, including intellectual property rights, image rights, trademark rights, copyright or personality rights.
MATT Racing cannot be held liable for any infringement of third-party rights resulting from elements provided or approved by the customer.
MATT Racing reserves the right to refuse any customization containing illegal, insulting, defamatory, hateful, discriminatory, counterfeit, pornographic, violent elements or elements contrary to the brand image.
Article 37 — Commercial Reuse of Returned Products
In the event of return of a product, MATT Racing remains free to reuse, resell, display, destroy, repair or transform the returned product where this is legally possible.
However, where the product contains personal elements of the customer, logos belonging to third parties, names, trademarks or distinctive signs, MATT Racing may limit or adapt such reuse in order to comply with applicable rights.
Article 38 — Personal Data
Personal data collected by MATT Racing is processed in accordance with the General Data Protection Regulation and the applicable regulations.
The data may be used in particular to:
manage orders;
process payments;
organize measurement taking;
produce customized products;
ensure customer follow-up;
manage delivery;
handle complaints;
provide after-sales service;
comply with accounting, tax and legal obligations;
combat fraud;
send commercial communications where the customer has consented or where the law allows it.
Data relating to measurements, measurement photographs, fitting photographs, exchanges and video calls is used solely for the purpose of processing the order, technical control, customer service and after-sales service.
The customer has, in particular, the right of access, rectification, erasure, restriction, objection and portability of their data, under the conditions provided by the applicable regulations.
To exercise their rights, the customer may contact MATT Racing at: contact@matt-racing.com
For more information, the customer is invited to consult the Privacy Policy available on the website.
Article 39 — Cookies
The website www.matt-racing.com may use cookies or similar technologies to ensure its operation, measure audience, personalize the user experience or offer adapted content and advertising.
The customer is invited to consult the Cookie Policy available on the website.
Article 40 — Force Majeure
MATT Racing cannot be held liable for non-performance or delay in the performance of its obligations where such non-performance or delay results from a force majeure event or an event reasonably beyond its control.
Such events may include in particular:
natural disasters;
fires;
floods;
strikes;
labor disputes;
war;
administrative restrictions;
pandemic;
customs blockage;
supply disruption;
major transport failure;
widespread outage;
cyberattack;
administrative or governmental decision;
any unforeseeable, irresistible or external event preventing normal performance of the contract.
MATT Racing will inform the customer as soon as possible when performance of the order is affected by such an event.
Article 41 — Liability
MATT Racing is responsible for the proper performance of its contractual obligations under the conditions provided by law.
MATT Racing’s liability may not be incurred in the event of damage resulting from:
misuse of the product;
non-compliant use;
lack of maintenance;
unauthorized modification;
incorrect information submitted by the customer;
a choice approved by the customer;
absence of a requested mandatory photograph;
change in the customer’s body shape;
insufficient or excessively prolonged testing of the adjustment prototype;
delay attributable to the customer;
force majeure;
unforeseeable and unavoidable act of a third party.
No clause of these General Terms and Conditions of Sale may have the effect of excluding or limiting the consumer’s mandatory legal rights.
Article 42 — Customer Reviews, Abusive Statements and Brand Protection
The customer may express an opinion about their experience, including a critical or negative opinion, in compliance with the law.
MATT Racing reserves the right to take action in the event of defamatory, insulting, false, fraudulent, threatening or abusive statements, or statements unlawfully infringing its rights, those of its employees or those of third parties.
This clause is not intended to prohibit negative reviews expressed in a factual and lawful manner.
Where a customer has chosen to continue a process despite the absence of necessary elements requested by MATT Racing, including the absence of mandatory measurement photographs, they may not present as attributable to MATT Racing a problem resulting directly from their own refusal, non-regularized impossibility or choice to continue without the normally required checks.
This provision does not deprive the customer of their legal rights in the event of a lack of conformity attributable to MATT Racing.
Article 43 — Complaints
For any complaint, the customer may contact MATT Racing:
by email: contact@matt-racing.com
by post: LR2M Lda, Rua da Horta do Teodoro, 8900-327 Vila Real de Santo António, Portugal.
The customer is invited to specify:
their name;
their order number;
the product concerned;
the subject of the complaint;
any useful photographs or documents.
MATT Racing will endeavor to respond within a reasonable time.
Article 44 — Alternative Dispute Resolution for Consumer Disputes
In the event of a consumer dispute, the consumer customer may refer the matter to a competent alternative dispute resolution entity.
MATT Racing informs the customer of the existence of Portuguese alternative dispute resolution entities for consumer disputes.
Competent or relevant entity: Centro de Arbitragem de Conflitos de Consumo do Algarve, Av. 5 de Outubro, n.º 55, R/C Dt.º, 8000-075 Faro; telephone +351 289 823 135
Information website or useful link: consumoalgarve.pt
Referral to an alternative dispute resolution entity does not deprive the consumer of their right to bring proceedings before the competent courts.
Article 45 — Electronic Complaints Book
In accordance with the obligations applicable in Portugal, the customer may access the Electronic Complaints Book where applicable.
Link: https://www.livroreclamacoes.pt/Inicio/
MATT Racing will respond to complaints submitted via this platform under the conditions provided by the applicable regulations.
Article 46 — European Online Dispute Resolution Platform
The European online dispute resolution platform previously set up by the European Commission has been closed.
Consequently, consumer disputes must be referred to national or competent alternative dispute resolution mechanisms, including the ADR entities applicable in Portugal or in the relevant country where required by law.
Article 47 — Applicable Law
These General Terms and Conditions of Sale are governed by Portuguese law.
This choice of law does not deprive the consumer customer of the more protective mandatory provisions from which they may benefit in their country of residence where applicable.
Article 48 — Jurisdiction
In the event of a dispute, the parties shall first seek an amicable solution.
Failing amicable resolution, the dispute may be brought before the competent courts in accordance with the applicable rules.
For professional customers, and unless otherwise required by mandatory legal provisions, the competent courts shall be those of the jurisdiction of LR2M Lda’s registered office in Portugal.
For consumer customers, the mandatory rules of jurisdiction remain reserved.
Article 49 — Partial Invalidity
If any clause of these General Terms and Conditions of Sale is declared null, illegal or unenforceable, the other clauses shall remain applicable.
The clause concerned shall be replaced, insofar as possible, by a valid clause that comes as close as possible to the original economic and legal objective.
Article 50 — Non-Waiver
The fact that MATT Racing does not rely at any given time on any clause of these General Terms and Conditions of Sale shall not constitute a waiver of its right to rely on it later.
Article 51 — Archiving and Evidence
Orders, confirmations, exchanges, approvals, Proofs for Approval, invoices and elements transmitted electronically may be retained by MATT Racing for evidence, customer follow-up, accounting, manufacturing, quality control or after-sales management purposes.
The customer acknowledges that electronic exchanges, online approvals, email approvals, checked boxes, order confirmations and submitted files may constitute evidence between the parties, subject to the applicable legal rules.
Appendix 1 — Withdrawal Form for Standard Non-Customized Products
This form should be used only if the customer wishes to exercise their right of withdrawal for a standard non-customized product eligible for the right of withdrawal.
To:
LR2M Lda — MATT Racing
Rua da Horta do Teodoro
8900-327 Vila Real de Santo António
Portugal
Email: contact@matt-racing.com
I hereby notify you of my withdrawal from the contract relating to the sale of the following product:
Product: to be completed
Order number: to be completed
Ordered on: to be completed
Received on: to be completed
Customer name: to be completed
Customer address: to be completed
Email address used when placing the order: to be completed
Date: to be completed
Customer signature, only in the case of paper submission: to be completed